Adorkable Shipping & Delivery
SHIPPING
Orders are shipped Monday – Friday, excluding weekends and holidays. Order fulfillment can take 1-3 business days before shipment. During peak periods such as sales, holidays, and launches this timeframe may be extended. The calculated shipping rate is determined by order weight and distance from our facility in Southern California. You will see your shipping rate during checkout before your order is processed.
U.S.A. SHIPPING
Shipping time and cost is dependent upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include the fulfillment time.
Domestic shipping options include:USPS Ground Advantage: 2-5 business days
USPS Priority Package: 1-3 business days
INTERNATIONAL SHIPPING
We ship to the UK & Canada!
Shipping time and cost is dependent upon the shipping rate you choose at checkout and distance from Southern California. Ship time does not include the fulfillment time.
First Class International: Approx. 7-21 Business Days
Priority International: Approx. 6-10 Business Days
Transit time may be longer depending upon customs clearance. Tracking may be unavailable after packages have left the United States. Customer is responsible for any applicable import taxes, duties, VAT, etc. on international shipments as required by your local carrier.
Adorkable Apparel is not responsible for lost, stolen, or damaged packages once they have been shipped to the address provided by the customer.
ORDER STATUS
When your order is successfully placed, you will receive a confirmation email to the email address associated the order. You will also receive an email when your order has shipped with USPS tracking information. You can use that tracking number to locate your shipment on USPS.com.
Not all international orders have tracking information available once the package has left the United States. We only receive a delivery confirmation once a package has reached it’s final destination in your country. If your international shipment shows a delivery confirmation and is not at your residence, please check with your local post office for pick up as there may be additional customs charges required.
Our tracking notification emails may appear in your Spam/Junk folder.
ORDER ISSUES
Tracking states Delivered, but you haven't received it
If your tracking shows your package was successfully 'Delivered', but you have not received it...do not panic! It is not uncommon for USPS to occasionally have incorrect tracking notifications. Please allow the full amount of business days for USPS to deliver the package. If you package is late and has missed its delivery date please reach out to USPS to locate your item.
Incorrect shipping address was entered
If your shipping information was incorrect on your order, your package may be returned to us by USPS. Shipping errors, due to incorrect customer information provided, will be invoiced for additional shipping fees.
Received damaged/incorrect item
If you receive an item that is damaged, defective, or incorrect please contact us. Please have your order number, a picture of the item, and a brief explanation of the damage/defect/or wrong item and we will correct the issue from there.