Adorkable FAQ

ORDERING

How Soon Will My Order Ship?

Most orders take 3 business days (Monday-Friday) for our warehouse in Southern California to process and package your order.

 

What Payment Methods Do You Accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, and Apple Pay. We also offer Shop Pay, if you would like to split up your payments. For any foreign transactions, PayPal or your credit card may charge a foreign transaction fee in addition to the exchange rate. Please contact your lending bank prior to your order for more information on applicable fees. 

 

What Currency Are Your Prices Listed In?

All of the prices are listed in US dollars. But, you can toggle your currency preferences in the header of our website.

 

Can I Use More Than One Promo Code On My Order?

No, sorry, our system only accepts one promotional code at a time.

 

Can I Order By Phone?

Unfortunately, we do not take orders over the phone at this time. However, our site is mobile friendly, so you may order directly from your smartphone.

 

I’m Local, Can I Pick Up My Order Instead Of It Being Shipped To Me?

Sorry, no, all orders placed on our site must be shipped.

  

Can I Modify Or Cancel My Order?

We make an effort to ensure that you receive your order as quickly and accurately as possible, so if you wish to change or cancel your order, please contact us immediately. But we cannot guarantee anything because once your order has been shipped, any changes or cancellations cannot be granted until merchandise is returned to us.

 

Oh No! I Entered My Shipping Address Incorrectly And My Order Was Submitted. What Can I Do?

Contact us as soon as possible! If your order hasn’t been processed for shipment there may still be time to update your shipping address in our system. However, if your order has already been shipped, we will have to wait for your package to be returned to us by USPS before resending. Any re-shipments, due to incorrect customer information provided by the buyer, will be invoiced for additional shipping fees.

 

What Does ‘All Sales Final’ Mean?

If an item is marked ‘All Sales Final’ or 'Final Sale' it means the item cannot be returned or exchanged. This will likely be listed in the product description on the product page. 

 

How Do I Know What Size To Choose?

We recommend reviewing the size charts that are linked on every individual product page before making your purchase. Most of the size charts on our website reflect flat measurements as if you laid the garment on the floor and measured them. The product description may also contain additional information on the fit of a product.

 

Do I Have To Register For An Account To Place An Order?

Nope! Just go ahead and check out if you don’t feel like registering :)

 

I Haven’t Received Any Email Notifications. Why?

It’s possible the email fell into your Spam/Junk folder. Or, we may have an incorrect email address on file - just contact Customer Service about this issue.

 

ORDER STATUS

How Do I Track My Package After It Has Been Shipped?

When your order is successfully placed, you will receive a confirmation email to the email address associated with the order. You will also receive an email when your order has shipped along with a USPS tracking number. You can use that tracking number to locate your shipment on USPS.com. 

International orders: Not all international orders have tracking information available once the item has left the United States. We only receive a delivery confirmation once an item has reached it’s final destination in your country.

 

My Tracking Says My Item Was ‘Delivered’, But My Item Isn’t Here. Now What?

It is not uncommon for USPS to occasionally have incorrect tracking notifications. Please allow the full amount of business days for USPS to deliver the package. You should also check everywhere! Check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Ask anyone who lives in your same residence or your neighbors if they may have received it for you. If the package is indeed late, reach out to USPS to locate your item, and email our support team so we can verify your shipping address with your order. 

International orders: If your international shipment shows a delivery confirmation and is not at your residence, please first check with your local post office as there may be additional customs charges or taxes still required.

 

My Package Was Stolen...HELP!

Adorkable Apparel is not responsible for lost, stolen, or damaged packages once they have been shipped to the address provided by the customer. Unless you paid for Priority shipping with insurance. You can be reimbursed for any lost, stolen, or damaged packages by the postal service. Priority shipping includes up to $50 insurance for shipments. Learn more about Priority shipping here. 

 

I Just Received My Package, But The Wrong Item Is Inside! What Do I Do?

Oh no! If you have received the wrong item, due to a mistake from our team, please contact our support team with your name, order number and what incorrect item was delivered to you. We will take care of the issue at no additional cost to you.

 

I Placed My Order On The Weekend With Priority Shipping. Why Hasn’t It Shipped Yet?

All orders received on weekends are processed the following business day, so sit tight. We’re gonna get it out as soon as we can!

SHIPPING

Do You Ship International?

Right now we ship to UK and Canada.

 

What Are Your Shipping Options?

Most orders take 3 business days to fulfill before shipment. 

DOMESTIC

• USPS Ground Advantage: 2-5 business days
• USPS Priority: 1-3 business days

 

INTERNATIONAL

• First Class International: Approx 7-21 Business Days
• Priority International: Approx 6-10 Business Days

 

For international orders: It is your sole responsibility to pay all import duties and taxes that may be due on your order based on your country's tax rules. Please contact your country's local tax office for more information.

 

Do You Offer Any Free Shipping?

Not at this time.

 

Do You Offer Any Delivery Insurance?

Priority shipping includes up to $50 insurance for shipments. There is no delivery insurance offered for First-Class shipments.

 

I Already Paid For International Shipping. Why Is My Local Post Office Telling Me I Need To Pay Additional Fees For My Package?

For international orders you may need to pay additional fees for import duties, VAT, or other taxes that are based on your country's tax rules. Please contact your country's local tax office for more information. Customers are responsible for any applicable import taxes, duties, etc. on international shipments as required by your local carrier.

RETURNS & EXCHANGES

What Is Your Return Policy?

If you are not completely satisfied with the item(s) you received, you must contact us within 7 days after you have received your item to be eligible for a refund. After 7 days, you may return your item for an exchange or store credit. Items must be unworn and undamaged to be eligible and are subject to inspection. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for a return or refund.

To begin the return process, please send an email to us with the following information:.

• Full name
• Order number
• Item(s) you would like to return
• What you would like to do (refund or exchange)

 

The Size Of My Item Doesn’t Fit. Can I Exchange For A Different Size?

If you have received your item and need a different size or style, we are happy to exchange it for you! Exchanges are eligible within 30 days after you have received your item. Size exchanges will be dependent on inventory availability. Items must be unworn and undamaged to be eligible and are subject to inspection. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for exchanges.  

To begin the exchange process, please send an email to us with the following information:

• Full name
• Order number
• Item(s) you would like to exchange

 

 

For international orders, the buyer is responsible for all return shipping costs and may also be required to pay additional shipping costs to send their exchanged item back to them.

 

What Happens If I Return An Item That I Bought On Sale Or Used A Promo Code On?

If you applied a promo code on the order you're returning, or if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.